I ordered and paid for the $2 bill collection from World Reserve Monetary Exchange almost two years ago. I ordered to collections for my daughters. From moment one I have dealt with problems from this company as their shipping department didn't even send me the entire partial orders (as the orders were supposed to be sent in installments, as were the payments made for these partial orders). I have had to call their customer service on numerous occasions and have still yet to receive my product or a valid excuse other than the product is on back order. Seriously…for eight months? What is going on with this company? I have asked to return both partial collections since they cannot fulfill the order I have already paid for over a year ago. I am sure Jerry Michaels will not respond to my latest email concerning why I have not received my product, but I have come to expect the lack of response and horrible treatment of customers with nothing but being given the run around.
Fix the problem World Reserve Monetary Exchange! Stop telling customers to mail in their complaints when you have a fully functioning customer service center and empower your supervisors to resolve the real issues. I should have been called by your company rather than having to continuously call you. What would you do as a customer of a company that had not fulfilled its obligations to you after you paid for a product you did not receive? I can guarantee you would not tolerate this sort of treatment.
Other consumers be warned: Emailing Jerry Michaels, their Director of Customer relations, will not resolve any problems you're having with any orders. He has yet to acknowledge my emails and after 8 months of waiting, enough is enough. Am I being unreasonable for expecting my product in less than 8 months? I think not! In fact, 8 months is more than excessive.
Do not to business with this company unless you want to make numerous phone calls to their customer service only to be told you need to email, or mail (yes USPS) a complaint to them. If you want to do business with a company that has customer service and supervisors that can actually resolve any legitimate complaints, DO NOT use THIS company.
Monetary Loss: $350.