World Reserve Monetary Exchange rips off handicapped elderly
My 84 year old mother who speaks very broken English got ripped off by WRME,
she received a box with three folders of uncirculated $5 bills, the included documentation had only a P.O. box address and an envelope to order more, no information on order origin or how to contact.
Mom has debilitating Parkinson's so she can't write or drive and uses a walker to get around the house.
most people don't understand her because she speaks mostly Dutch and very little English,
she did not and could not have ordered this product,
I didn't know where it originated so I decided to wait and see how she got billed for it,
(I have power of Attorney on Mom)
When the Discover card bill came in the following month there was a phone number,
I called WRME after being on hold for 30+ minutes I was told they have a 30 day return policy which had passed, no refund, no return.
I called Discover card next, told them we did not order this product how did they get her credit card number??
They reversed the charge and said they would look into it, two billing cycles later Discover re-charged the $168,
I called Discover to complain, Discover said WRME claimed it was a legitimate purchase,
I asked for proof, they said call WRME, (I already know that's a waste of time)
Discover also said that their (WRME) return policy was 90 days.......NOT 30
(which I've still never seen on paper) and which has since passed,
bottom line Mom got screwed and I got LIED TO when I called them to try to return it
42 days after purchase.