Not resolved

I am a customer of the WRME who has not received what I paid for, and have instead been given less than satisfactory answers to my inquiries. I notice by the growing number of complaints against them at this (and other) consumer review websites, that I am not alone in my frustration in dealing with this company.

I noticed that their representative has posted several responses to numerous complaints, but I am sadly not the least bit impressed. I even went as far a speaking with her on the phone, and while she was very polite and willing to help, she never followed through with the specific things we discussed.

I realize that she is not responsible, but her company's claims that THEY are not responsible - is a flat out misrepresentation of the facts. They continue to stone-wall, asking their customers to wait, while they try to negotiate some favorable means of resolving the issues.

I, for one, am tired of waiting, and NEVER receiving any updates or just form of compensation.

Hopes of a class action suite against WRME will remain only idle talk unless action is taken.

The best way to begin the process of any class action is to register a formal complaint with

the state attorney general.

Since The World Reserve Monetary Exchange headquarters is in Canton, Ohio, complaints should be directed to Ohio's Attorney General, Mike Dewine.

You can file online at, or by

phone at (800) 282-0515.

Along with details of your personal problems with WRME, mention also the numerous

Consumer Complaint websites (like this one) where WRME is listed as a frequent and

long-standing offender.

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Your first two coins for 2012, Chester Arthur and Grover Cleveland, will be shipped out to you in June and you can expect to have them by the July 4th holiday. Additionally, you can expect the last two 2012 coins, Harrison and Cleveland, by the end of December. I cannot give you any dates for 2013 and beyond yet because the US Mint does not typically announce release dates until the beginning of the release year. If you have any additional questions please call me directly at 330-244-4121.


Mandi, Executive Assistant


REPLY TO: Eddison on May 20, 2012 from Dallas, Texas, US . .


Amen! To add insult to injury, MANDI @ WRME just posted info about a new post at WRME website. Just more meaningless & misleading rhetoric!

Best report the update to Ohio State Attorney General.

WRME is still stone-walling & ignoring requests for FULL REFUNDS! :( :cry :( :sigh


We have a new update available at our website with some good news! Since I cannot post a link please remove the spaces from the following for the actual link: www . theworldreserve . com / presidentialupdates

As always, if you have ANY questions please call or email me directly at 330-244-4121 or


Mandi, Executive Assistant


"We understand and share your concern at the U.S. Government’s recent announcement to stop production of the Presidential $1 Coins for circulation." Wow, unbelievable rhetoric from WRME.

No, morons, we are not concerned about the government's recent announcement - we are CONCERNED ABOUT YOU NOT REFUNDING US THE MONEY WE PAID YOU FOR THE COINS. GET IT THROUGH YOUR HEADS YOU ARROGANT THIEVES - YOU ARE GOING TO TAKE THIS ONE ON THE CHIN - NOT YOUR CUSTOMERS. The unmitigated gall and arrogance of such communication from your company will only serve to fuel the flames of anger until you accept responsibility for REFUNDING MONEY - not substituting "coin-like media" or other unacceptable settlements.

You may have your partial set back in return for a FULL AND UNCONDITIONAL 100% REFUND. Please everyone, make sure you file your complaint with the Ohio's Attorney General as listed atop this page and good luck with these weasels.


Everyone file complaint with:

Ohio Attorney General

Mike DeWine

30 E. Broad St., 14th Floor

Columbus, OH 43215


Since WRME has not responded with a FAVORABLE resolution to their recent notice to suspend shipment of future presidential coins, I took action today as I warned them I would.

I registered the following complaint with the Ohio State Attorney General.

"Product is paid for in full. Only HALF the total order has been filled. Although scheduled to ship quarterly over a nine year period (one coin every four months, a recent notice declares problems with continuance of regular shipments and possible unavailability of future coins. No refund was offered, instead substitute "medals" were offered. This was to be a 'collector's edition' uncirculated coin set when completed.

Substitution 'medals' are NOT acceptable."

"If the minted uncirculated coins purchased and already paid for in full can not be shipped, a full REFUND should be given. I am willing to return all coins already shipped."

I just received this Acknowledgement from them:

"Thank you for filing your complaint. You should receive an e-mail confirmation of your complaint within 24 hours.

Your complaint reference number is: WMxxxxxxxxx30

If you have any additional information, please contact the Ohio Attorney General's Help Center at (800) 282-0515. Please have your complaint reference number ready."

All parties with similar complaints are invited to follow my lead.


Count me in with the lawsuit. I have the P and D sets coming to me or I want a refund.

Lakeview, Oregon, United States #421441


World Reserve has not stated that it will not provide the coins to it's customers. It has stated that it is waiting on final confirmation from the US Mint that a sufficient quantity of coins can be purchased. Nothing has been finalized yet and I'm hopeful that we will have confirmation from the US Mint soon regarding the availability of the coins.

If you have further questions please contact me at 330-244-4121.


Mandi, Executive Assistant


According to coincollecting news dot org these coins production are not being halted, just reduced in number to satisfy the demand of collectors like WRME customers. For WRME to state that they aren't going to provide them to those who have already paid for them is a breach of contract and a deceptive practice.

If the contract cannot be fulfilled then a full refund should be offered as a partial collection is worthless. WRME already showed they 'cheapness' by halting the certificates for each coin unless extra money was paid.

I will contact our OH Attorney General and see if we can get a class action law-suit filed against them. Their clients dserve better treatment than this.

Lakeview, Oregon, United States #419888

Dear World Reserve Customers,

We understand and share your concern at the U.S. Government’s recent announcement to stop production of the Presidential $1 Coins for circulation. We are in direct and frequent contact with the United States Mint and are actively seeking alternatives and solutions to this decision that was thrust upon us. Our #1 goal is to secure enough coins from the U.S. Mint to be able to continue fulfilling all customer orders. In the meantime, we have also proactively provided some alternatives in the event we are not able to secure the $1 coins or for customers who do not wish to wait for final resolution. As a responsible business, we want to have contingency plans ready should the U.S. Mint inform us it cannot produce the quantity of $1 coins needed to meet demand of all of our customers. No one is obligated to select one of these alternatives, but they are available should anyone wish to take advantage of them now.


- As you know, the World Reserve Monetary Exchange, Inc. does not mint any coins nor did it have any say in the Federal Government’s decision to stop production of the Presidential $1 Coins in circulation quantities. This was a decision made by President Obama’s Administration.

- The U.S. Mint will continue to strike Presidential $1 Coins, but it has not yet guaranteed that it will strike enough coins to fulfill the quantities needed by World Reserve Monetary Exchange, Inc. If necessary, we could purchase the coins in smaller quantities, but we still do not have confirmation from the U.S. Mint that it will strike the quantity of coins we need.

- Every World Reserve customer enrolled in this program was proactively sent a letter from The World Reserve informing them of the government’s decision. While the goal is to ensure the coins can be obtained and shipments continue, the letter contains five options should the coins not be available in the end. The five options provide a wide range of alternatives to satisfy customers, including the option to simply wait until we have a definitive answer from the U.S. Mint (Option A).

- If a customer wants to continue receiving the coins they should select Option A only. Once we are made aware of the U.S. Mint’s decision we will communicate with those customers accordingly.

For any customer who has additional questions please contact Mandi Snyder directly at 330-244-4121 or by email at It would be her pleasure to assist you.


The World Reserve Monetary Exchange, Inc.

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