I ordered 2 sets of Presidential coins, 1 P-mint, 1 D-mint in Sept 2011. They have been shipping incorrect and incomplete portions of the order since then.
They are still not up to date on the coins that were minted years ago. I have called numerous times and been told: 1) my order was miscoded 2) the balance is ready to ship 3) they will rush ship 4) they will call back and tell why things remain screwed up. I asked for email confirmation and they said they were not allowed but gave me the email address and name of a Jerry Michaels who was authorized to send an email.
He also did not respond when I sent him an email. 4 months to ship correctly what they have in stock is pathetic and customer service is either lying or ridiculously inept