What can I say? I have a subscription to the presidential dollar collection for which I paid for three coins every quarter (3 months). Since about April 2010, the shipments are coming later and later and have ceased unless I contact them a few times at which time they feed me an excuse about how they have implemented a new computer system and that's the problem. Usually (not always) it then gets shipped. I've also had several shipments lost in transit, they tried telling me they confirmed delivery (using their new computer system) but when I asked how the *** can they confirm shipment when it is sent USPS first class, they balk. Eventually, the replace the shipment.
My problem is this: I MUST call or contact them in some fashion now to receive the merchandise. I am paid in full, and conspicuously once I was paid up they started delaying shipments. According to the new system which has a voicemail message, my latest shipment available August 17th, was postponed 6 times I know of. It was shipped (they said) 11/25/11 which was 94 days past the shipping date. The previous shipment was 91 days late being shipped. They keep blaming it on the new system.
I posted on here once I recieved an envelope plastered over with brightly coloured stickers "Audit notice" Included was a letter explaining how they have changed the terms of my contract with them, no more certificates of authenticity for me because it costs too much for them. I posted on Pissed Consumer, but cannot find that post again for some reason. I was then immediately contacted by WRME and they were apologetic and rectified this and put my order back to the way it was, and finally shipped my coins after 3 email exchanges.
The person was "Secretary to the President" of the company. I explained as I had in my post here that I have exhausted my calls and emails to them. THEN they take away the certificates which were included in the price of my subscription. Although this has been fixed in my case, I know that large companies such as WRME leech off of the consumer base and prey on people's ignorance and weaknesses. Yeah, you may not want the certificates, but since you paid for them they should deliver. I saw quite a few posts online about their "internal audit" but many are dated differently over the past year or so. I believe they selectively do this to trim costs which is why our country and economy are a mess. It is due in part to bad business deals.
During the email exchanges, the person who wrote me also called my phone (I didn't answer) wanting to fix this because they don't want the bad press probably. While only doing her job, I clearly stated that she is not the problem and she began trying to sympathize with me and blaming the new computer system and making the same excuses as the call centers. Now I have this documented, if the AG follows up, I now have even more printed evidence of how they conduct business.
I will not retract my letter to my state Attorney General as this appears a widespread problem that needs resolution. I recommend any concerned consumer to clearly state your issues with them and communicate this to your better business bureau or State Attorney General. I've done so in the past twice, and gotten results. If the AG can't help you, they will forward your message to the necessary agencies. This is something needing to be fixed. Don't be a victim here, or stand idle.