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I like so many others purchased the presidential $1 coin sets both "P" and "D" versions. I wanted to will to my son as a family keepsake. First they sent a letter saying they would charge for the certificates of authenticity at $7 a coin, and now they want to tell me to pick between a medal, face value $1 x 20 coins = $20, or twice face value $2 x 20 coins = $40. I paid for both sets in full and spent hundreds of dollars for a collection that I may never get.

A certificate was sent for each of the first 14 coins, but then the company decided they found a way to make more money by charging for certificates. I never responded to the original letter concerning a certificate of authenticity, because it should be sent automatically by any reputable company for coins. The certificates are a piece of card stock paper, they can't cost that much to produce and mail out. It's like buying a car and then having to buy the tires separately in order to drive off the lot. What a crock of BS.

Now they want to tell me that the coins that they showed as a completed collection in their advertisement are not available. And that I have to chose between getting $20, $40 or a medal. That's not what I paid for. This company should reimburse me and everyone else the full purchase price, or be put out of business. To all the other suckers out there, please notify me when the class action suit is started. Thank you.

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MJThompson
#424691

Since WRME has not responded with a FAVORABLE resolution to their recent notice to suspend shipment of future presidential coins, I took action today as I warned them I would.

I registered the following complaint with the Ohio State Attorney General.

"Product is paid for in full. Only HALF the total order has been filled. Although scheduled to ship quarterly over a nine year period (one coin every four months, a recent notice declares problems with continuance of regular shipments and possible unavailability of future coins. No refund was offered, instead substitute "medals" were offered. This was to be a 'collector's edition' uncirculated coin set when completed.

Substitution 'medals' are NOT acceptable."

"If the minted uncirculated coins purchased and already paid for in full can not be shipped, a full REFUND should be given. I am willing to return all coins already shipped."

I just received this Acknowledgement from them:

"Thank you for filing your complaint. You should receive an e-mail confirmation of your complaint within 24 hours.

Your complaint reference number is: WMxxxxxxxxx30

If you have any additional information, please contact the Ohio Attorney General's Help Center at (800) 282-0515. Please have your complaint reference number ready."

All parties with similar complaints are invited to follow my lead.

Anonymous
#420396

Dear World Reserve Customers,

We understand and share your concern at the U.S. Government’s recent announcement to stop production of the Presidential $1 Coins for circulation. We are in direct and frequent contact with the United States Mint and are actively seeking alternatives and solutions to this decision that was thrust upon us. Our #1 goal is to secure enough coins from the U.S. Mint to be able to continue fulfilling all customer orders. In the meantime, we have also proactively provided some alternatives in the event we are not able to secure the $1 coins or for customers who do not wish to wait for final resolution. As a responsible business, we want to have contingency plans ready should the U.S. Mint inform us it cannot produce the quantity of $1 coins needed to meet demand of all of our customers. No one is obligated to select one of these alternatives, but they are available should anyone wish to take advantage of them now.

Facts:

- As you know, the World Reserve Monetary Exchange, Inc. does not mint any coins nor did it have any say in the Federal Government’s decision to stop production of the Presidential $1 Coins in circulation quantities. This was a decision made by President Obama’s Administration.

- The U.S. Mint will continue to strike Presidential $1 Coins, but it has not yet guaranteed that it will strike enough coins to fulfill the quantities needed by World Reserve Monetary Exchange, Inc. If necessary, we could purchase the coins in smaller quantities, but we still do not have confirmation from the U.S. Mint that it will strike the quantity of coins we need.

- Every World Reserve customer enrolled in this program was proactively sent a letter from The World Reserve informing them of the government’s decision. While the goal is to ensure the coins can be obtained and shipments continue, the letter contains five options should the coins not be available in the end. The five options provide a wide range of alternatives to satisfy customers, including the option to simply wait until we have a definitive answer from the U.S. Mint (Option A).

- If a customer wants to continue receiving the coins they should select Option A only. Once we are made aware of the U.S. Mint’s decision we will communicate with those customers accordingly.

For any customer who has additional questions please contact Mandi Snyder directly at 330-244-4121 or by email at MSnyder@TheWorldReserve.com. It would be her pleasure to assist you.

Sincerely,

The World Reserve Monetary Exchange, Inc.

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