I do not think that the World Reserve Monetary Exchange is not acting in good faith in dealing with its $1 Presidential coin program. Here is the letter I sent to them. It was bounced back as undeliverable.
I received Jefferson Marshall's letter "IMPORTANT INFORMATION FOR PRESIDENTIAL DOLLAR PROGRAM CUSTOMERS" and am outraged by what seems to be a breach of contract, slanted/deceptive verbiage and poor business practices of the World Reserve Monetary Exchange.
If the World Reserve Monetary Exchange were operating with good customer service practices, the letter sent to customers would have outlined clearly what will occur if customer opt to wait and not used terms like "PROGRAM IN ABEYANCE". Additionally, if good service practices were used, a 1-800 contact phone number would have been identified in the letter rather that requiring customers to search the internet to find any possible resolution. I have seen many online posts regarding this situation and am lead to believe that the World Reserve Monetary Exchange is not acting in good faith.
Today, I found the following post at: http://world-reserve-monetary-exchange.pissedconsumer.com/just-got-my-letter-too-and-want-my-coins-or-a-complete-refund-20120126292253.html
Dear World Reserve Customers,
We understand and share your concern at the U.S. Government's recent announcement to stop production of the Presidential $1 Coins for circulation. We are in direct and frequent contact with the United States Mint and are actively seeking alternatives and solutions to this decision that was thrust upon us. Our #1 goal is to secure enough coins from the U.S. Mint to be able to continue fulfilling all customer orders. In the meantime, we have also proactively provided some alternatives in the event we are not able to secure the $1 coins or for customers who do not wish to wait for final resolution. As a responsible business, we want to have contingency plans ready should the U.S. Mint inform us it cannot produce the quantity of $1 coins needed to meet demand of all of our customers. No one is obligated to select one of these alternatives, but they are available should anyone wish to take advantage of them now.
- As you know, the World Reserve Monetary Exchange, Inc. does not mint any coins nor did it have any say in the Federal Government's decision to stop production of the Presidential $1 Coins in circulation quantities. This was a decision made by President Obama's Administration.
- The U.S. Mint will continue to strike Presidential $1 Coins, but it has not yet guaranteed that it will strike enough coins to fulfill the quantities needed by World Reserve Monetary Exchange, Inc. If necessary, we could purchase the coins in smaller quantities, but we still do not have confirmation from the U.S. Mint that it will strike the quantity of coins we need.
- Every World Reserve customer enrolled in this program was proactively sent a letter from The World Reserve informing them of the government's decision. While the goal is to ensure the coins can be obtained and shipments continue, the letter contains five options should the coins not be available in the end. The five options provide a wide range of alternatives to satisfy customers, including the option to simply wait until we have a definitive answer from the U.S. Mint (Option A).
- If a customer wants to continue receiving the coins they should select Option A only. Once we are made aware of the U.S. Mint's decision we will communicate with those customers accordingly.
For any customer who has additional questions please contact Mandi Snyder directly at 330-244-4121 or by email at MSnyder@TheWorldReserve.com. It would be her pleasure to assist you.
The World Reserve Monetary Exchange, Inc.
The letter from Jefferson Marshall does not clearly identify either in layman's terms.
Please identify what I need to do to for both of the options below:
"¢ Receive certificates of authenticity for each coin received without further charges AND continue to receive the contracted product
"¢ Receive a full refund