World Reserve Monetary Exchange Complaint

Everyone file complaint with: 

Ohio Attorney General 

Mike DeWine 

30 E. Broad St., 14th Floor 

Columbus, OH 43215

Since WRME has not responded with a FAVORABLE resolution to their recent notice to suspend shipment of future presidential coins, I took action today as I warned them I would. 

I registered the following complaint with the Ohio State Attorney General. 

"Product is paid for in full. Only HALF the total order has been filled. Although scheduled to ship quarterly over a nine year period (one coin every four months, a recent notice declares problems with continuance of regular shipments and possible unavailability of future coins. No refund was offered, instead substitute "medals" were offered. This was to be a 'collector's edition' uncirculated coin set when completed. 

Substitution 'medals' are NOT acceptable." 

"If the minted uncirculated coins purchased and already paid for in full can not be shipped, a full REFUND should be given. I am willing to return all coins already shipped."  

I just received this Acknowledgement from them: 

"Thank you for filing your complaint. You should receive an e-mail confirmation of your complaint within 24 hours. 

Your complaint reference number is: WMxxxxxxxxx30 

If you have any additional information, please contact the Ohio Attorney General's Help Center at (800) 282-0515. Please have your complaint reference number ready." 

All parties with similar complaints are invited to follow my lead.

New Collector and Richard,  

I'd be happy to discuss this with you directly. Please call me at 330-244-4121. I'm available each weekday from 9:00AM - 5:30 PM EST.  

Thanks! 

Mandi, Executive Assistant

Per World Reserve answer dated 1-31-12  

"We are in direct and frequent contact with the United States Mint and are actively seeking alternatives and solutions to this decision that was thrust upon us. Our #1 goal is to secure enough coins from the U.S. Mint to be able to continue fulfilling all customer orders."  

OK if you are unable to fill the orders as promised and we the customers agreed and paid for, is one of your alternatives to refund our money? Is that even being considered?

What I found interesting is if you want your money back, you must take it in installments through 2016! I paid in full years ago. They've had my money this entire time and now I must wait for them to cut me checks 4 times a year till 2016. Also why is there not an option to return all the choices (at their expense) so I can receive my full refund?

Dear World Reserve Customers,  

We understand and share your concern at the U.S. Government’s recent announcement to stop production of the Presidential $1 Coins for circulation. We are in direct and frequent contact with the United States Mint and are actively seeking alternatives and solutions to this decision that was thrust upon us. Our #1 goal is to secure enough coins from the U.S. Mint to be able to continue fulfilling all customer orders. In the meantime, we have also proactively provided some alternatives in the event we are not able to secure the $1 coins or for customers who do not wish to wait for final resolution. As a responsible business, we want to have contingency plans ready should the U.S. Mint inform us it cannot produce the quantity of $1 coins needed to meet demand of all of our customers. No one is obligated to select one of these alternatives, but they are available should anyone wish to take advantage of them now.  

Facts: 

- As you know, the World Reserve Monetary Exchange, Inc. does not mint any coins nor did it have any say in the Federal Government’s decision to stop production of the Presidential $1 Coins in circulation quantities. This was a decision made by President Obama’s Administration.  

- The U.S. Mint will continue to strike Presidential $1 Coins, but it has not yet guaranteed that it will strike enough coins to fulfill the quantities needed by World Reserve Monetary Exchange, Inc. If necessary, we could purchase the coins in smaller quantities, but we still do not have confirmation from the U.S. Mint that it will strike the quantity of coins we need.  

- Every World Reserve customer enrolled in this program was proactively sent a letter from The World Reserve informing them of the government’s decision. While the goal is to ensure the coins can be obtained and shipments continue, the letter contains five options should the coins not be available in the end. The five options provide a wide range of alternatives to satisfy customers, including the option to simply wait until we have a definitive answer from the U.S. Mint (Option A).  

- If a customer wants to continue receiving the coins they should select Option A only. Once we are made aware of the U.S. Mint’s decision we will communicate with those customers accordingly.  

For any customer who has additional questions please contact Mandi Snyder directly at 330-244-4121 or by email at It would be her pleasure to assist you.  

Sincerely,  

The World Reserve Monetary Exchange, Inc.

I have submitted a complaint regarding the World Reserve Monetary exchange. I had also sent them an email voicing my complaint. In the interest of fairness I must tell you that Mandi immediately responded by calling me and discussing the situation. I feel much more assured that they are doing their best to resolve this fairly. Anyone who has any concerns, please call or contact Mandi Snyder at or 330-244-4121. Hope this helps someone. Hopefully this will all be worked out...

If you are a customer and have any questions or concerns please contact me directly. I am the assistant to the President and would be happy to help in whatever way I can. I can be reached at 330-244-4121 Monday through Friday from 9:00 AM - 5:30 PM EST. You may also email me at If you email or leave a voicemail please include your full name and account number (if you have it). If you cannot locate your account or order number please tell me what state you are located in to assist me with finding your information.  

Thanks! 

Mandi, Executive Assistant

Thanks for the information. I am also very disappointed in the World Reserve and the offers they have made to try and fulfill their end of the deal. I saw a post where Ms. Snyder said they had not received very many complaints. I suggest everyone email her ay and voice your complaint!

Richard,  

It was nice speaking with you today. If there is anything else I can do to be of assistance to you please give me a call at 330-244-4121.  

Thanks! 

Mandi, Executive Assistant