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world monetary exchange keeps charging and doesnt answer phones
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Feb 20, 2008 World Reserve Monetary Exchange complaint by Sunyca |
Page 1 of 2 world monetary reserve has put an additional charge onto my cc without my approval and they wont ans their phn for this to be corrected. you have to wait almost 3 hrs just to get a customer service associate to ans, im still waiting . what kind of place is this . How am i suppose to get my money back if they dont ans their phn line.. there has to be a way to fight this kind of bs . does anyone know how to get thru to these people .. please advise if you know how !!!
i hope all people who have been affected by this company pull together and get this co. for what they have done to them ..ty
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1. Written by JOHN A DAVIS, on 21-05-2008 09:47
Hey I tried 1-866-282-6587 and got right through. My story is I ordered the coins, gullably, and immediately thought better of it. So I called them back to cancel they made up some lie about they've already been shipped. Yea, ok ? - so I refused the package when they tried to deliver it. When I spoke to the lady at that number above she said that my order status was in processing for a refund as of yesterday and that it might not show up in my bank acct. I will keep you posted on this to see if I actually recieve a refund. If so, this looks like the way to go to get money back. Hope this helps.
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2. Written by Alex, on 16-04-2008 14:10
Similar problems here. My nearly completely deaf, mildly senile grandpa got sucked into this coin thing, and now he's hospitalized, and I am paying his bills, and I haven't been able to stop it because:
A) they say they will call me back in 3 hours, but it may be 5-6
B) they won't do ANYTHING without me faxing a power of attorney form. And I do not have full POA.
These people are predatory. After a bunch of $18 charges I was going to just ignore, there is one for over $800 this month. It is so heartbreaking, because he thinks he is buying a special investment/gift for my children.
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3. Written by Anonymous, on 14-04-2008 17:33
I used to work for this terrible companty...
It's a total rip-off. Whenever people would order those "fabulous ballistic rolls" we were told to add on the "crystal clear" shield to protect coins (which the shield was just cheap plastic) without telling the consumer until the total was rung up. Half of the people would not pay attention so they would ultimately be ripped off. I always told the people which is why day in and day out I got in trouble. (obviously honesty doesn't pay in that corporation) The company is just greedy and profits off of people who don't read the fine print and targets the elderly. I don't know how many sweet older people would call in and i would feel AWFUL. (Which is why I wouldn't add stuff on without telling them)
They make their products out to be God's gift to earth, when really it's just overly priced bullsh*t.
Best way that i know of to get ahold of them would be to call the front desk and ask for management (you have to be stern because half the people in the call center and cust. service are teenagers fresh out of high school who dont care where your money is going) and demand that you speak with someone about the money.
Or maybe speak with your state's attorney general. I remember we were not allowed to sell to certain states because of "unknown reasons". The attorney generals in CT, DE, MA and a few other states prohibit sales in their states.
& don't fall for the "deadline" they are still selling the same *** things they were selling last year.
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4. Written by Dee, on 11-04-2008 16:22
I made the mistake of ordering my states quarter in rolls. I saw the ad in my local newspaper! After I placed the order I came across several articles on this being a rip off. So I tried calling them to cancel and they said I had to call back in 24 hours. I freaked out that my card would continue to be charged so I closed it and am getting a new one in the mail. Don't fall for their bogus lies. You are better of getting any rolls or dollar bills right from the U.S. Mint!
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5. Written by Former WRME Employee, on 02-04-2008 21:24
Well I figured it was time to get this out in the open. I worked for the "world reserve
monetary exchange" one of many compaines that baisically rip people off. So if somebody
tries to sue one company they will put all of their money into one of the other 13 company
names. I actually don't know all of the names but the latest addition is Arthur Middleton
Capital Holdings. Sometimes they release advertisements in the same state but list a
different price in a different region known as an a/b split. Example the presidential money
gallery that you get the "4 free coins" will be $8 plus shipping which totals $12.85 and in
another region of the state it would be $28 plus shipping bringing the total to $32.85. Now
if you have seen the money gallery you can see that it is very cheap and if I remember
correctly only takes about $3 to make since it came from China. So think about it you are
paying for the coins it's just the way it's worded and that's the only way they get away
with this. Another way to word is we were never alowed to say uncirculated since this would
not be true we had to say never-circulated. Christmas of 2006 we offered the bankers book
and you could get a sheet of 4 - $1 bills for $1.09 all you had to do was buy the bankers
book for $50 but heres another great thing one you couldn't just get the sheet of money you
had to buy the book and if you wanted another $1 sheet you had to purchase an additional
bankers book. And again they had their way with words the bankers book isn't real leather it
was "rich angus grain" cheap Chinese pleather. We also had a promotion where people could get a free $2 bill all they had to do was send in 4 stamps and an envelope so we could send it to them, all we would do is take the stamps and use them for other things... mainly to send out advertisements to the person sending us the envelope.
Then we had another product for the company called "heat surge" we sold fireplaces which had amish mantels which was true and the heaters which came from china (big supirse) and we would ship them out and 70% of the calls in customer service were because they didn't work. Going back to the company names the main company name is Arthur Middleton Capital Holdings and they branch off from there with Universal Syndications, PatentHealth LLC, Heat Surge, Granted Wish Foundation, Universal Techtronics, Napier of Ohio, Napier of Florida, the list goes on and on. If your a news reporter don't bother calling the customer service line there is a script to handle reporters and you will just get nowhere. Your best bet is to speak to the Legal Department and call the front desk at 330-966-9000. Writing a letter doesnt do you any good either unless you are sure to head it correctly. Universal Syndications attn: John Armstrong 3939 Everhard RD NW / Canton, Ohio 44709. I feel that I have provided enough information but if you would like more please feel free to contact me, I have tons more stories.
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6. Written by mattyg, on 12-03-2008 14:21
I can get through to them with no problem. I am doing the presidential dollars and have had no problems. When I call them to tell me the status on an order they get right to it so I don't understand why all you people are having problems. I never had to wait 3 hours for them to pick up the phone. So stop complaining about it people.
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7. Written by Tom Brooks, on 07-03-2008 10:28
Agree with everyone on World Monetary Exchange being a rip off. Cannot contact anyone, or get response from email, concerning how to cancel or return items. Phone operators take messages that are never returned, and email is never answered. Customer Service always has a 3-hour wait, regardlesss of time of day.
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8. Written by Chris & Brooke, on 05-03-2008 18:38
Same problem here, going through our bank to contest all charges, sending everything back. Ordred a $1309.17 order over ten years. Six mths into it they have charged us over $320- in 10 yrs their payments would exceed $6k
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9. Written by mahkvn, on 04-03-2008 11:13
Attorney General were are you on these people?
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10. Written by Jim, on 28-02-2008 12:21
Placed an order with World Monetary Exchange 12-31-07 and they overcharged my CC. So contacted them to cancel returned the order, they received the order back on 1-17-08 and still haven't credited my account as of 2-28-08. Now they have someone taking down the information and tell me I should get a call back in a day or two. HELP
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