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Family Man 2009 if only I had ran into you about the same time 86 days ago. I too am a victim of the World Reserve Monetary Exchange Company.

I thought it was a government agency alsoโ€ฆ.as if you can trust them also. But that's another story of another time! I fell for the full colorful article and the warehouse and safe and so on and so on!! Well I got the safe, it's an alright safe, don't put anything in it your want to keep.

It was not as heavy as they made it look, but that's my fault. Now that feeling in my stomach is getting to me, calling me SUCKER!!. In my safe was ONE, that's right ONE roll of quarters about ten bucks worth. Now after ripping this box that the safe came in a newโ€ฆ..well you get the picture.

I find a slip of paper saying "SOME ITEMS MAY BE SHIPPING SEPARATELY" and they are right about the "MAY". Well I wait 1 week goes by Nothing from WRME companyโ€ฆnot even a letter on a ship date. After 6 calls to an array of customer service reps, You should hear the opening line they use. They tell me it will take 10 DAYS!!!

That was on Aug 25th this is September 23rd. You do the math and I still don't have the 2nd part of the shipment, BUT be sure they took the 2rd part of the payment out $298 right on time before I could stop payment. I'm now told to give it some more time we have to be sure the package is lost!!!

WTF I don't have it its LOST!!! In short trust you gut DON'T DEAL WITH THESE PEOPLE!!!

Location: Kalamazoo, Michigan

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Kenai Buu

I see that this thread is old so I'm not sure if anyone is even going to see this but I wanna get it out there. My father in law was notorious for ordering from companies like this, the WRME was one of his favorites.

He was disabled Vietnam Vet and was confined to his lazy boy with his T.V, remote, phone, credit card, and notebook for writing down what he planned to order from the magazines. I could list all the coins he ordered for insanely inflated prices and list all the times sales people took advantage of him when they figured out he wasn't exactly all there and he would buy whatever they sold him but then this post would be a book. My main complaint concerns a set of 2 safes he purchased one large one and one medium size one with the monthly payment plan. The safes are nice enough I guess but when my mother in law started taking a closer look at the bill months down the line she didn't understand why the monthly payment was so high.

So she called customer service(he spent a disgusting amount of money with this company on coins that are barely worth face value) figuring since we were good customers they would do right by us. Well come to find out we were being charged for two sets of safes. Then the customer service rep very rudely proceeded to tell her(before she even asked) that they would not refund her the money nor would they stop charging the card. She was forced to cancel her card and get a new one.

She just recently told me about this or I would have called the company myself until I got satisfaction. I am so angry that not only did my father in law waste tons of money with them, but their representative was completely disrespectful and abusive to my mother in law. I mean is it unreasonable to ask for your money back and to stop being charged double when you only ordered and received one set of something? He had been spending thousands and thousands of dollars a year for over 10 years with these people.

What kind of company lets their Customer Service people treat customers like that?

We had to take the phone away from him to keep him from blowing anymore money with them and that was the only thing he really enjoyed doing when he became bedridden. He passed away in July and every time I pass by those safes it makes me angry.

Guest

how to change my safe combination

Guest

I have one of these piece of *** safes,it was fine for about a year and now I can't open it....I have the combination on the card they sent with the safe and it just won't open.I don't know what happened but now I have to destroy the safe to get my valuables out,coins,important papers,(passport birth cert etc....)

Guest

Bunco,

If you call our Client Satisfaction department at 866-282-**** they can help you with this.

Thanks!

Mandi, Executive Assistant

Guest
reply icon Replying to comment of Guest-525313

Funny how u reply to the easy question

Guest

I have lost my combination to my safe and don't have a clue how to open it!!

Guest

I would like instructions on how to change the combination on my safe. mariaalexand@***.com

Guest
reply icon Replying to comment of Guest-352886

Did u ever find instructions on how to change ur combination to ur safe

Guest

Ama0611,

Please give me a call and I will see what I can do to be of assistance.

Thanks!

Mandi

Executive Assistant

330-244-****

Guest

I can't open the safe and can't find the serial number... Any suggestions on combinations? They said they can't help me

Guest
reply icon Replying to comment of Guest-289927

Hi amanda i tried to change my combination i think i did it wrong because it now wont open. Any help plz

Guest

Hi,

Just wanted to confirm the above post by Mandi Snyder, Executive Assistant, at the World Reserve Monetary Exchange company. She did honor her word and immediately looked into my order when I wanted to cancel and receive a full refund.

She did cancel my order and sent an email confirming cancellation and refund.

She was very helpful and effecient in her response. Thanks..happily refunded..

Mandi Wmw

TN,

You should have received your combination in a small manilla envelope inside your safe box. If you do not have it you can call our Client Satisfaction department at 1-866-282-6587. They will ask you for the serial number which will allow them to look up your safe combination.

Thanks!

Mandi Snyder

Executive Assistant

Guest
reply icon Replying to comment of Mandi Wmw

I gave.them all that info and.they wouldn't give me.the combo

Guest

Would be nice to have the combination to the safe. Anyone know where that would be found??

Mandi Wmw

To Disgruntled Customer:

Thank you for bringing your concerns to our attention. We want to make sure that your expectations are exceeded and would like to speak with you to identify what went wrong. We offer a 90 day return policy to ensure our customers have adequate time to inspect their order. If for any reason a customer is not satisfied they can call our Client Satisfaction department and we will happily refund the purchase price. Our process for overlaying the $2 bills was designed in such a way as to not render the bill unfit to be reissued as per Title 18, Section 333 of the United States Code. Additionally, we clearly state in all of our ads that, รขโ‚ฌล“The World Reserve Monetary Exchange is not affiliated with the United States Government or any Government Agency.รขโ‚ฌย We send our $2 bills out in the acrylic holders or wallets to protect them so they can remain in crisp, uncirculated condition. You had been sent 2 free $2 bills to preview. If you did not want to receive the remaining bills in the collection there should have been an easy form for you to fill out and return to us indicating such. I apologize that there appears to have been confusion and/or a mix up concerning this. You did indicate that you received your money back which is in accordance with our 90 day return policy. These bills are in fact legal tender and we believe they do make a wonderful collectorรขโ‚ฌโ„ขs item as we are the only company presenting and packaging them in this manner. Please call me directly at (330) 244-4121 or email me at MSnyder@TheWorldReserve.com so that I can research your order and can clearly identify the problems you occurred so they can be avoided in the future.

Thanks!

Guest

I received their state quarters collection in May and was happy with them; however, the so called museum frame they came with was pretty cheap in my opinion. At the time I ordered them, I was also asked if I wanted to opt in on their $2 state bills and I told them that I was not interested in them.

Well, in August I get a package from WRME and had no clue what was in it. When I opened it, I found two of their so-called "state" $2 bills. Talk about a rip-off...they are 2003 $2 bills with a cheap transparency print adhered to them that pull right off. They are sent in collector bill cases to make you think that they are mint items, when in actuality they are just regular $2 bills.

Well, I didn't order them and they didn't bill me for them, so I talked to my attorney and he said that since they were unsolicited, I could keep them. The following month, I get hit with a $98 charge to my debit card so I called the company and asked what they are doing. When I finally got to talk to someone, I was told that it was a mistake on the bank's part and they had not received the money. So I went to the bank and questioned it.

They had already paid the debit and started proceedings to get the money back since I had never authorized it. Well, I did get the money back, but I have since changed my debit card so that they don't have the number anymore. Just a word of warning on this company....they are schemers and fraudsters.

I can't imagine how they can get away with selling these $2 bills and making people think they are legal collector's items. Don't deal with them at all!

Guest

My wife and I have benefited greatly by purchasing our coins thru World Reserve. We love the selection and quality.

Customer service help has been unmatched in the industry and we will buy again soon.

Thanks so much World Reserve Monetary Exchange! You are doing Gods work!

Guest

some info on the company

Principals:

ROBERT CASTALDO , VICE PRESIDENT

RODNEY L NAPIER, C.E.O.

Phone Number:

(330) 966-****

(330) 499-****

(330) 966-****

(800) 236-****

(800) 239-****

(800) 239-****

(800) 240-****

(800) 243-****

(800) 326-****

(800) 504-****

(800) 601-****

(800) 731-****

(866) 282-****

(866) 282-****

Fax Number:

(330) 244-****

Email Address:

custserv@***i-syn.com

BBB Accreditation: This business is not a BBB Accredited Business

Guest

It is apparently that John T is involved with this Company and that he acts as if he has been a customer of World Reserve. I challenge you publicly to come forward to an open forum.

Please contact NBC news with your contact info and we will be glad to meet with you for proof that your story id valid! Customer Beware of this Company!

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